I need to write this post to clear up a little confusion that I have recently encountered, and hope to not have this issue for the next few months while people would like to redeem their living social coupons. I would first like to thank "Laura", the woman who brought all of this to light when she called the bakery, yelled at me, came into the bakery and was aggressive to Nina, and demanded I call her again today, to most likely yell at me for a second time.
Let me explain...
We did the living social deal of 50% off our regular cupcakes, there are terms and conditions in the fine print...
LIMIT ONE PER PURCHASER, ONE AS AN ADDITIONAL GIFT. LIMIT ONE PER TABLE PER VISIT, PLEASE CALL AHEAD TO PLACE YOUR ORDER, SUBJECT TO AVAILABILITY. MERCHANT CANCELLATION/RE SCHEDULING POLICY OF 24 HOURS APPLIES; VOUCHER SUBJECT TO FORFEITURE. NOT VALID ON HOLIDAYS. ENTIRE VALUE MUST BE USED IN A SINGLE VISIT. OTHER CONDITIONS APPLY. PAID VALUE EXPIRES ON FEBRUARY 17, 2017. PROMOTIONAL VALUE EXPIRES ON JUNE 19,2012 .
Now 98% of the purchasers have read the fine print, and have called and been very nice, when I tell them that we are hand making the cupcakes and we would appreciate 24 hours to make your desserts so that we can fulfill them properly. Laura didn't like that answer and proceeded to verbally attack me, and insisted that she get cupcakes in 5 hours from the call. It makes me very sad the things that she said to Nina about "vegan leaving a bad taste in her mouth"...when she is attempting to be above the policy. I have learned from the bullying of Laura and that is why I am writing this today.
We are not trying to hurt anyone's feelings, we are not trying to not sell cupcakes. We are a very small business, and we are not physically able to bake over 300 dozen cupcakes at once, and hope people show up to redeem their coupons. We love our customers, and did this living social deal as a fun gift to our customers, and to attempt to spread the vegan word. We want everyone to be happy, customers, and staff included :)
So please, give the bakery a call, give Becca a little time to bake her magic, and we will all enjoy cupcakes happily!!!
Posted on Sat, February 18, 2012
by Tiffany O'Neill